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Extension troubleshooting

Common issues​

The extension won't connect​

Symptom: The banner in Recrut'Auto indicates that the extension is not detected.

Solutions:

  1. Make sure you are logged in to console.recrutauto.fr in the same browser
  2. Refresh the console page
  3. Disable then re-enable the extension
  4. Log out and back in to the console

Profiles are not being scraped​

Symptom: You visit LinkedIn profiles but they don't appear in Recrut'Auto.

Solutions:

  1. Check that the extension is active (icon in the extensions bar)
  2. Make sure you are logged in to LinkedIn
  3. Wait a few seconds on the profile for scraping to complete
  4. Check your internet connection

Messages are not syncing​

Symptom: LinkedIn conversations are not appearing in Recrut'Auto.

Solutions:

  1. Navigate to your LinkedIn messaging to trigger sync
  2. Check that the extension has the necessary permissions
  3. Reinstall the extension if the issue persists

Reinstall the extension​

If the above solutions don't work:

  1. Remove the extension from your browser settings
  2. Restart the browser
  3. Reinstall the extension from the store
  4. Log back in to the Recrut'Auto console

Extension FAQ​

Does the extension slow down my browser? No, the extension is lightweight and only acts on LinkedIn pages.

Is my LinkedIn data secure? Yes, data is transmitted securely to your Recrut'Auto account and is not shared with any third party.

Does the extension work on Firefox? No, only Chrome and Edge are supported at this time.